Telephone and Support Upgrades and apologies

Over the last 6 months, we have been fighting our old ticket system and call centre, which we are now upgrading, we hope this will improve things somewhat.

We would like to apologise to all those customers that have been affected by this, and we hope to improve our customer service by moving to our new systems,

We also have some good news: we will be joined by a new engineer in the next 6 weeks, which will ease the backlog of repairs over the last few months. More news on that shortly.